Last Updated: February 7, 2026
These Terms of Service govern your access to and use of VixPro AI. By using our platform, you agree to be bound by these Terms. Please also review our Acceptable Use Policy and Privacy Policy, which are incorporated into these Terms by reference.
By accessing or using VixPro AI (the "Service"), operated by Islemonics Studios LLC ("Company," "we," "us," or "our"), you ("Customer," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you are accepting these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
If you do not agree to these Terms, you must not access or use the Service. These Terms constitute a legally binding agreement between you and Islemonics Studios LLC.
These Terms apply to all users of the Service, including without limitation users who are administrators, operators, viewers, and any other persons who access or use the Service through your organization's account.
VixPro AI is an AI-powered IT operations platform designed for enterprise and business use. The Service provides the following capabilities:
The Service is provided as a cloud-hosted SaaS platform. Certain features require the installation of our server agent on customer-managed infrastructure.
3.1 Account Registration. To use the Service, you must create an account and provide accurate, complete registration information. You are responsible for maintaining the accuracy of your account information and for all activities that occur under your account.
3.2 Organization Accounts. The Service operates on a multi-tenant, organization-based model. Each Customer organization is logically isolated from other organizations. Organization administrators are responsible for managing user access, roles, and permissions within their organization.
3.3 Authorized Users. You may authorize individual users to access the Service on your behalf. You are responsible for ensuring that all authorized users comply with these Terms. Each user account must represent a single individual; shared or generic accounts are not permitted.
3.4 Authentication Security. You are responsible for safeguarding all account credentials. We strongly recommend enabling multi-factor authentication (MFA) for all user accounts. You must notify us immediately at hello@vixpro.ai if you become aware of any unauthorized use of your account.
3.5 Administrator Responsibilities. Organization administrators have elevated privileges including the ability to configure tool permissions, manage server agents, approve or deny tool execution requests, and control data access within the organization. Administrators must exercise these privileges responsibly and in accordance with their organization's security policies.
4.1 Subscription Plans. The Service is offered under subscription plans as described on our website or as agreed upon in a separate enterprise agreement. Plan details, including features, usage limits, and pricing, are specified at the time of purchase.
4.2 Enterprise Pricing. For enterprise pricing, custom deployments, or volume licensing, please contact our sales team at hello@vixpro.ai.
4.3 Billing & Renewal. Subscriptions are billed in advance on a monthly or annual basis, as selected at the time of purchase. Subscriptions automatically renew at the end of each billing period unless cancelled at least thirty (30) days before the renewal date.
4.4 Payment Terms. All fees are quoted and payable in U.S. dollars. Payment is due upon invoice unless otherwise specified in a separate agreement. Late payments may accrue interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is less.
4.5 Taxes. All fees are exclusive of applicable taxes. You are responsible for all taxes, duties, and government levies associated with your use of the Service, excluding taxes based on our net income.
4.6 Free Trials & Demo Access. We may offer free trial or demo access to the Service. Trial access is provided "as is" without any service level commitments. We reserve the right to modify or terminate trial access at any time without notice.
5.1 Customer Data. "Customer Data" means all data, including but not limited to server metrics, log files, alert payloads, configuration data, and operational metadata, that is collected from or submitted by you through the Service. You retain all rights, title, and interest in your Customer Data.
5.2 Server Agent Data Collection. When you deploy our server agent on your infrastructure, the agent collects system metrics, process information, and executes tools as directed by the Service. The agent only collects data necessary for the operation of the Service and transmits it to our platform over encrypted connections.
5.3 AI Processing. The Service uses artificial intelligence and large language models to analyze alerts, generate recommendations, and execute operational tasks. Customer Data may be processed by third-party AI providers (such as Anthropic) solely for the purpose of delivering the Service. We do not use Customer Data to train AI models. For details on our AI data handling practices, see our Privacy Policy.
5.4 Tool Execution Data. When tools are executed on your infrastructure through the Service, the inputs, outputs, and results of those executions are logged and stored as part of the Service's audit trail. This data is classified as Customer Data and is subject to the same protections.
5.5 Data Location. Customer Data is stored and processed in the United States. If you require specific data residency arrangements, please contact us to discuss enterprise options.
6.1 Our Intellectual Property. The Service, including all software, algorithms, user interfaces, designs, documentation, and related technology, is owned by Islemonics Studios LLC and is protected by copyright, trademark, patent, and other intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service except for the limited right to use it in accordance with these Terms.
6.2 Customer Data Ownership. You retain all ownership rights in your Customer Data. We do not claim any intellectual property rights over Customer Data. We use Customer Data solely to provide and improve the Service as described in these Terms and our Privacy Policy.
6.3 Feedback. If you provide feedback, suggestions, or ideas about the Service ("Feedback"), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, modify, and incorporate such Feedback into the Service without any obligation to you.
6.4 Trademarks. "VixPro," "VixPro AI," and related logos are trademarks of Islemonics Studios LLC. You may not use our trademarks without our prior written consent.
7.1 Security Measures. We implement industry-standard security measures to protect Customer Data, including:
7.2 Compliance Readiness. The Service is designed with SOC 2 Type II compliance readiness in mind. We maintain security controls aligned with industry best practices. Detailed compliance documentation and security questionnaire responses are available upon request for enterprise customers.
7.3 Incident Response. In the event of a security incident affecting Customer Data, we will notify affected customers within seventy-two (72) hours of becoming aware of the incident, provide a description of the incident and affected data, and take reasonable steps to mitigate the impact.
7.4 Customer Responsibilities. You are responsible for the security of your own infrastructure, including servers on which our agent is deployed, the credentials and API keys stored within your organization's configuration, and the actions of your authorized users.
8.1 Uptime Commitment. We will use commercially reasonable efforts to maintain a monthly uptime percentage of at least 99.9% for the core Service platform, excluding scheduled maintenance windows and force majeure events. Specific SLA terms, including credits for downtime, may be defined in your enterprise agreement.
8.2 Scheduled Maintenance. We will provide at least forty-eight (48) hours advance notice for scheduled maintenance that may affect Service availability. Maintenance windows will be scheduled during off-peak hours when possible.
8.3 Support. Support is available via email at hello@vixpro.ai. Enterprise customers may be entitled to enhanced support tiers, including dedicated support channels and faster response times, as specified in their enterprise agreement.
8.4 Third-Party Dependencies. The Service relies on third-party infrastructure providers and AI model providers. We are not responsible for outages or performance degradation caused by third-party service disruptions, although we will use commercially reasonable efforts to mitigate the impact of such events.
This section contains important limitations on our liability. Please read it carefully.
9.1 Disclaimer of Warranties. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.
9.2 AI-Generated Output Disclaimer. The Service uses artificial intelligence to analyze data and generate recommendations. AI-generated outputs are provided for informational purposes and should not be relied upon as the sole basis for critical infrastructure decisions. You are responsible for reviewing and validating all AI-generated recommendations before acting on them.
9.3 Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ISLEMONICS STUDIOS LLC, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.
9.4 Aggregate Liability Cap. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).
9.5 Essential Basis of the Bargain. The limitations of liability set forth in this section are fundamental elements of the basis of the agreement between you and us. The Service would not be provided to you without such limitations.
10.1 Termination by You. You may terminate your subscription at any time by providing written notice to us at hello@vixpro.ai. Termination will be effective at the end of your current billing period. No refunds will be provided for partial billing periods unless otherwise specified in your enterprise agreement.
10.2 Termination by Us. We may suspend or terminate your access to the Service immediately if you breach these Terms, fail to pay fees when due, engage in activity that poses a security risk to the Service or other customers, or violate our Acceptable Use Policy. We will make reasonable efforts to provide notice before termination, except where immediate action is necessary to protect the Service or other customers.
10.3 Data Export. Upon termination, you may request an export of your Customer Data within thirty (30) days of the effective termination date. We will provide your data in a standard, machine-readable format. After the thirty (30) day period, we reserve the right to delete your Customer Data.
10.4 Data Deletion. Following termination and the expiration of the data export period, we will delete your Customer Data from our active systems within thirty (30) days. Data may persist in encrypted backups for up to ninety (90) additional days before being permanently removed.
10.5 Survival. Sections relating to Intellectual Property, Limitation of Liability, Governing Law, and any accrued payment obligations shall survive termination of these Terms.
11.1 Applicable Law. These Terms shall be governed by and construed in accordance with the laws of the State of California, United States of America, without regard to its conflict of laws provisions.
11.2 Jurisdiction. Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the state and federal courts located in Alameda County, California. You consent to the personal jurisdiction of such courts and waive any objections based on venue or inconvenient forum.
11.3 Dispute Resolution. Before initiating any legal proceeding, the parties agree to attempt to resolve disputes through good-faith negotiation for a period of at least thirty (30) days following written notice of the dispute.
We reserve the right to modify these Terms at any time. We will provide at least thirty (30) days advance notice of any material changes by posting the updated Terms on our website and, where practicable, by sending an email notification to the address associated with your account.
Material changes will be clearly identified, and the "Last Updated" date at the top of these Terms will be revised. Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes.
If you do not agree to the updated Terms, you must stop using the Service before the changes take effect and may terminate your subscription in accordance with Section 10.
If you have any questions about these Terms of Service, please contact us:
Business Address
Islemonics Studios LLC
3020 Bernal Ave Ste 1103014
Pleasanton, CA 94566
Legal Inquiries
legal@vixpro.aiGeneral Inquiries
hello@vixpro.aiThese Terms are part of our legal framework. Please also review:
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